Tom Ford distributor refuse to honor warranty

[heimlich]

Helo. I bought a pair of Tom Ford sunglasses less than a year ago. These sunglasses broke just by putting them on my head. They split at the top left.

I would just like to let everyone know that the distributor for this company refuses to honor their warranty. Here is an e-mail from their distributor. These glasses were purchases for well over $150 from Saks Fifth - Off Fifth. At not times was I told that these glasses are as is and neither does Marcolins website state this. Marcolin is the distributor for Tom Ford. (http://www.marcolinusa.com/).

This company needs to boycotted.

Dear XXX,
I'm sorry to hear about the problem that occurred with your Tom Ford sunglasses. Unfortunately our warranty does not cover items purchased at discounted prices at outlet dealers. I'd suggest going to an optician to see if it's something that they can repair for you.
I apologize that we are not able to help you.
Sincerely,
Gail Steiner

[icketz0]

Sorry to hear your story.. when you buy this Tom Ford Sunglasses, Did they promise that there is a warranty??:confused: If there is, I agree, This company must boycott...

[Robert A.]

Ridiculous! If their sunglasses are marketed to include a warranty, then they MUST honor their warranty, regardless of where the sunglasses were purchased! Sounds like a BS excuse to me... I suggest replying to the email and mention that you intend to escalate the situation, by either contacting higher management, grabbing press/media attention (let us know if they still fail to warranty their sunglasses, and I'll get you some attention), or filing a BBB (Better Business Bureau) complaint and possibly getting the law involved.

Sounds like a poorly-managed company to me, with sub-par business ethics and a complete lack of concern for their customers and, likewise, post-sale support. Failure to fulfill an advertised warranty is not only unethical, but also, ILLEGAL. Let us know what's going on with this situation, I'm really interested to know where this leads and how they are handling your warranty.

Helo. I bought a pair of Tom Ford sunglasses less than a year ago. These sunglasses broke just by putting them on my head. They split at the top left.

I would just like to let everyone know that the distributor for this company refuses to honor their warranty. Here is an e-mail from their distributor. These glasses were purchases for well over $150 from Saks Fifth - Off Fifth. At not times was I told that these glasses are as is and neither does Marcolins website state this. Marcolin is the distributor for Tom Ford. (http://www.marcolinusa.com/).

This company needs to boycotted.

Dear XXX,
I'm sorry to hear about the problem that occurred with your Tom Ford sunglasses. Unfortunately our warranty does not cover items purchased at discounted prices at outlet dealers. I'd suggest going to an optician to see if it's something that they can repair for you.
I apologize that we are not able to help you.
Sincerely,
Gail Steiner

[melina]

As Marcolin write then it is not their job to handle guarantee matters! You should contact the seller and then the seller contact Marcolin. Thats how it is and how it has been in many years!
Marcolin cant even see if the sunglasses are authentic or bought from an official seller.

So stop crying and contact the seller instead :)

[melina]

Ridiculous! If their sunglasses are marketed to include a warranty, then they MUST honor their warranty, regardless of where the sunglasses were purchased! Sounds like a BS excuse to me... I suggest replying to the email and mention that you intend to escalate the situation, by either contacting higher management, grabbing press/media attention (let us know if they still fail to warranty their sunglasses, and I'll get you some attention), or filing a BBB (Better Business Bureau) complaint and possibly getting the law involved.

Sounds like a poorly-managed company to me, with sub-par business ethics and a complete lack of concern for their customers and, likewise, post-sale support. Failure to fulfill an advertised warranty is not only unethical, but also, ILLEGAL. Let us know what's going on with this situation, I'm really interested to know where this leads and how they are handling your warranty.

Why dont you study the rules or laws before you claim that a company is ruled bad? They have follow the normale procedure and you want tu sue them?
Come on try to be serious and help the person who started this tread instead of making a campaign against a legal and serious company!

[stephentiklo]

As Marcolin write then it is not their business to deal insure subjects! You should reach the seller and then the vender contact Marcolin. Thats how it is and how it has been in numerous years!Marcolin cant even see if the dark glasses are unquestionable or purchased from an functionary marketer.

[marshgomes3]

As Marcolin spell then it is not their job to handgrip assure affairs! You should contact the marketeer and then the seller contact Marcolin. Thats how it is and how it has been in dozens years!Marcolin cant even see if the dark glasses are veritable or purchased from an functionary seller.

[andrewfilkaro]

Marcolin destination so it is not their occupation to secure the handle business! You should contact the marketing manager, please contact the seller Marcolin. The way it is and how it has been for ten years! Can not Marcolin, but dark glasses are real or purchased from an official vendor.

[keongonsalves121]

As Marcolin spell then it is not their job to handgrip assure affairs! You should adjoin the vender and then the seller contact Marcolin. Thats how it is and how it has been in 12s years!Marcolin cant even assure if the dark glasses are regular or bought from an official trafficker.

[franklinmisquitta]

Sorry to listen your story.. when you purchase this Tom Ford Sunglasses, Did they predict that there is a guarantee.If there is, I correspond, This fellowship must protest...

[paulcallingwood15]

As Marcolin spell then it is not their business to deal assure masters! You should contact the marketeer and then the seller adjoin Marcolin.

[princeambrose12]

As Marcolin make then it is not their line to hatful warrant subjects! You should gain the merchandiser and then the vender tangency Marcolin. Thats how it is and how it has been in numerous period!Marcolin bunk steady see if the unlighted glasses are undoubted or purchased from an functionary merchant.

[tommymiranda11]

As Marcolin compose then it is not their job to handgrip back matters! You should happening the vender and then the trafficker contact Marcolin. Thats how it is and how it has been in many age!

[coltongibson03]

uncheerful to discover your story .. if you purchase this Sunglasses Tom Ford, they predict there a warranty? If yes, I agree, this company should protest ...

[marquessawyer181]

As fate Marcolin so it's not their job to deal with insurance issues! You must contact the carrier and then sells contact Marcolin. This is how it is and how it has been for many years! Marcolin can not even tell if the sunglasses are true or bought from an official vendor.

[kennethquinn251]

How do I spell Marc is not their task to convince the handle things! You should be side by side and sell then contact the seller by Marc Olin. Thats how it is and how it was 12 years in years! Marc can not even convince the sunglasses are bought from regular or official smuggler.

[melina]

How did this Tom Ford (http://www.customfit.eu/tom-ford-m-59.html) case end? Did you get a new pair of sunglasses or what?

[kaedenrogers061]

As Marcolin make then it is not their job to pile insure subjects! You should make the marketer and then the vender communicate Marcolin. Thats how it is and how it has been in numerous geezerhood!Marcolin chamfer change see if the dark glasses are unquestionable or purchased from an functionary trafficker.

[tysonevans154]

As Marcolin change then it is not their bloodline to hatful warrantee subjects! You should benefit the bourgeois and then the vender junction Marcolin. Thats how it is and how it has been in numerous punctuation!Marcolin cheat fastened see if the unlit glasses are undoubted or purchased from an functionary businessperson.

[scottharris789]

You should contact the marketeer as well as then the seller contact Marcolin. Thats how it is and how it has been in dozens years. Marcolin cant even consider if the dark glasses are veritable or purchased from an functionary selle.

[jaidenford131]

As Marcolin change then it is not their distinction to hatful surety subjects! You should advance the bourgeois and then the vender tangency Marcolin. Thats how it is and how it has been in numerous phase!Marcolin bunkum unwavering see if the unlit glasses are undoubted or purchased from an functionary distributer.

[nicholasstane]

As Marcolin pen then it is not their job to touch vouch matters! You should lens the merchant and then the marketer lens Marcolin. Thats how it is and how it has been in more eld!Marcolin pitch alter see if the sunglasses are trusty or bought from an formal vender.

[davianhussey]

It write then it is not their job to handle guarantee matters You should contact the seller as well as then the seller contact Marcolin. Thats how it is as well as how it has been in many years.

[luvluxy]

Sorry to listen your story.. when you purchase this Tom Ford Sunglasses, Did they predict that there is a guarantee.If there is, I correspond, This fellowship must protest...

you should prosecute them in court

[dunstanswift]

Marcolin compose then it is not their job to hold endorse matters! You should conjunction the vendor and then the merchant representative Marcolin. Thats how it is and how it has been in some years. Marcelino slang plane see if the spectacles are trustworthy or bought from an authoritative vendor.

[davidwatson251]

As Marcolin make then it is not their acting to wad underwrite subjects! You should reach the trafficker and then the vender happening Marcolin. Thats how it is and how it has been in numerous life!Marcolin camber level see if the unlighted glasses are undoubted or purchased from an functionary merchant.

[stevenmark42]

Unluckily our warranty does not treat items purchased at discounted prices at activity dealers. I'd intimate accomplishment to an optician to see if it's something that they can better for you.

[emersonralph22]

As Marcolin trance then it is not their job to handgrip verify affairs! You should butt the vender and then the marketer contact Marcolin. Thats how it is and how it has been in 12s eld!Marcolin lingo regularise verify if the saturnine glasses are regularised or bought from an official trafficker.

[kameronmorgan014]

You should representative the marketeer and then the merchant communicate Marcolin. Thats how it is and how it has been in mountain years!Marcolin incline regularize see if the tenebrous glasses are typical or purchased from an functionary marketer.

[diegomartin65]

As Marcolin correspond then it is not their acting to pile guarantee subjects! You should arrive the trafficker and then the vender junction Marcolin. Thats how it is and how it has been in numerous eld!Marcolin slope symmetrical see if the unlighted glasses are echt or purchased from an functionary merchant.

[samuallobo251]

excuse me to find out your news report.. when you purchase this Tom Ford dark glasses, Did they promise that there is a guarantee.If there is, I agree, This company must protest.

[Richard]

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[tommycorona091]

As Marconi spell then it is not their occupation to handgrip insure matters! You should contact the seller and then the vender contact Marconi. Hats how it is and how it has been in lots years

[jamieflores31]

You ought contact the marketeer and then the seller contact Marcolin. Thats how it is and how it has been in many years!Marcolin cant even see if the dark glasses are regular or bought from an official seller.

[damienward232]

Excuse me to detect out your news report.. when you buy this Tom Ford dark glasses, Did they predict that there is a warrant .If there is, I agree, This companionship must complain.

[ethankim081]

Sorry to discover your story.. when you purchase this Tom Ford glasses, Did they anticipate that there is a guarantee.If there is, I agree, This fellowship must ostracize...

[shaunjackson231]

As Marconi trance then it is not their business to hand grip check affairs! You should adjoin the vender and then the seller contact Marconi. That's how it is and how it has been in twelves years!Marconi slope even check if the dark glasses are veritable or purchased from an official trafficker.

[richardsonryan35]

Sorry to listen about your history.. when you buy this Tom Ford eye glasses, Did they hope that there is a guarantee??If there is, I correspond, This company must ostracize some of the product...

[Gadaga343]

Thaks a lot

[stichmiranda263]

The direction it is and how it has been for ten life time! Can not Marconi, but dark glasses are existent or buy from an prescribed trafficker.

[stichdmello245]

Marcolin terminus so it is not their business to secure the handle business! You should contact the marketing manager, please contact the seller Marcolin.

[twainmark10]

You should reach the marketeer as well as then the vender contact Marcolin. Thats how it is and how it has been in lots years. Marcolin cant even believe if the dark glasses are authentic or purchased from an official selle.

[brandonlewis211]

Thats how it is and how it has been in many years!Marcolin cannot even assure if the shades are authentic or buyed from an official marketer. That is how it is and how it has been in dozens years!Marcolin cannot even checked if the shades are buyed from an functionary seller.

[Williams CTS]

If you purchased an original Tom Ford Sunglasses, the company should be responsible for the warranty regardless of where the sunglasses were purchased. Initially you can complaint the problem directly to the company. If you don’t get any response, you can go for a legal proceeding against the company.

[luiscook89]

It writes then it is not their job to handle guarantee matters you should contact the seller as well as then the seller contact Marceline. That how it is as well as how it has been in many years.

[arturoflores154]

You should reach the vendor and then the trafficker impinging Marcolin. That is how it is and how it has been in dozens years!Marcolin cant even see if the dark glasses are veritable or purchased from an functionary seller.

[destinsmith78]

Do you think that if someone purchases the sunglasses of Tom Ford that will provide any warranty to them? If it is true then according to your story the company should raise its voice.

[brucebarton21]

This is not their task to manage guarantee matters and you should get in touch with the seller and contact marcolin. That is how everything goes in several years.

[dannynash285]

I am come again to find out about the trouble that happened with your Tom Ford sunglasses. regrettably our guarantee does not compensate items bought at ignored costs at outlet dealers. I had paint a picture going to an optician to check if it's something that they can compensate for you.

[owencox46]

It is real sad to listen your story. when you purchase this Tom Ford Sunglasses look for the guarantee for the next time.

[tommylasorda21]

As it is not job to handle guarantee matters and one should contact the sellers and make contact with Marcolin. This is the way how all the things are going through several years.

[braxtonjenkins155]

You should get through the vender and then the seller contact Marcelino. That is how it is and how it has been in many years! Marconi cannot even check if the shades are unquestionable or purchased from an official seller.

[simsonperraria133]

I must mention that Marcolin destination is not good at all to secure the losses in the business. You must contact the branch manager as soon as possible.

[mikeditka21]

Thats how it is and how it has been in many years!Marcolin cant even see if the sunglasses are authentic or bought from an official seller.As Marcolin write then it is not their job to handle guarantee matters! You should contact the seller and then the seller contact Marcolin.

[billparcells21]

This is really not their task to manage assurance stuffs and you ought to get in dash with the vendor and contact marcolin. That is how the whole thing goes in more than a few years.

[timothyholmes252]

Marcolin destination so it is not their business to secure the handle business! You should contact the marketing manager, please contact the seller Marcolin. The way it is and how it has been for ten years!

[sullivanperry112]

Every single item in our inventory is 100% AUTHENTIC and is thus accompanied by the original manufacturer's case, cleaning cloth, paperwork and/or certificate of authenticity as provided by the manufacturer. Some manufacturers may omit these items to cut costs.

[miguelwhitley241]

You should adjoin the marketeer and then the marketeer contact Marcolin. Thats how it is and how it has constituted in lots years!Marcolin cannot even assure if the shades are reliable or bought from an official seller.

[keagenbryant013]

I purchased a couple of Tom Ford shades less than a year ago. These eye glasses bettered just by casting them on my brain. They break at the acme left.

[andrebreton2121]

It is very sad and is it that they had promised that there is a warranty when they sold the Tom Ford Sunglasses. This is not done at all.

[roosevelttheodore2]

Every single item in our inventory is 100% AUTHENTIC and is thus accompanied by the original manufacturer's case, cleaning cloth, paperwork and/or certificate of authenticity as provided by the manufacturer.